How DigitalGate collects, uses, stores, protects and discloses personal information for website visitors, Platform users, organisations, connectors, AI features and Professional Services.
DigitalGate (“DigitalGate”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
This Privacy Policy explains how DigitalGate collects, uses, stores, protects and discloses personal information when you:
DigitalGate is an Australian technology company providing an AI-powered Business Operating Platform.
The DigitalGate Platform is designed to connect, centralise and intelligently manage business information, customers, workflows, websites, marketing, AI, automation, payments, analytics and industry-specific systems.
DigitalGate may also provide professional services including implementation, migration, training, consulting and customer success services.
DigitalGate
Gold Coast, Queensland, Australia
Email: hello@digitalgate.com.au
Website: digitalgate.com.au
DigitalGate is a multi-tenant platform. A customer subscription may permit one or more DigitalGate organisations to operate under the same subscription account, depending on the Plan.
Where a subscription supports multiple organisations:
Access to individual organisations is permission-controlled. A user may be authorised to access one or more organisations through permissions configured within the Platform. Granting a user access to additional organisations does not by itself cause the same person to consume additional user seats, and does not create a separate subscription.
DigitalGate may use organisation-level and account-level controls to isolate environments, apply permissions, and maintain the security of each organisation’s data.
This section describes how DigitalGate isolates organisations at the Platform level. It does not describe commercial entitlements, pricing or plan limits — those are set out separately in the Terms & Conditions and on the DigitalGate pricing page.
Depending on how you interact with DigitalGate, we may collect different categories of information.
This may include:
Customers may choose to store or process business information through DigitalGate, which may include:
The information stored within a customer’s DigitalGate organisation may include personal information relating to the customer’s own customers, employees, prospects, suppliers or other individuals.
We may automatically collect information such as:
DigitalGate allows customers to connect third-party services and business systems.
Depending on the Apps and Connectors used, these may include services such as:
When a customer connects a third-party service, DigitalGate may receive information from that service in accordance with the permissions and authorisations granted by the customer.
Connectors and integration credentials are configured at the organisation level. Where a subscription supports multiple organisations, each organisation connects its own systems under its own credentials, and connector data and integration credentials belonging to one organisation are not automatically shared with another organisation.
Where a customer connects a third-party service, information may be exchanged with the relevant provider according to the customer’s configuration, the provider’s own terms and this Privacy Policy. The provider may collect, process and retain information under its own privacy policy.
Customers are responsible for ensuring that they have appropriate authority to connect and process information through their DigitalGate account, including any authority required to connect third-party services on behalf of an organisation.
We may collect information when you:
We may also collect certain information automatically through cookies, analytics, logging and similar technologies.
We may use personal information to:
DigitalGate incorporates artificial intelligence throughout the Platform.
Depending on the functionality being used, AI may process information supplied by a customer or generated through connected business systems to provide:
Where a subscription supports multiple organisations, AI context (including Aida context and Digital Twin context used by AI features) is organisation-scoped. AI processing for one organisation is not automatically made available to another organisation merely because both organisations belong to the same subscription account.
DigitalGate may use third-party AI model providers to provide certain AI functionality. Where those providers are used, information may be processed by them in accordance with the applicable service configuration, contractual arrangements and privacy terms.
DigitalGate does not use customer information for unrelated purposes merely because it is processed through an AI feature.
DigitalGate’s AI pathway may involve internal context preparation and routing to one or more model providers. Specific retention, logging and training settings depend on the provider and configuration in use.
We continue to document provider arrangements as the Platform’s AI architecture matures. This Privacy Policy describes AI processing at a general level and does not invent guarantees about retention or training that have not been confirmed for each provider configuration.
Where a DigitalGate customer uses the Platform to store information about its own customers, employees, leads or other individuals, the DigitalGate customer is generally responsible for determining:
DigitalGate processes this information primarily to provide the Platform and services requested by the customer.
Where appropriate, DigitalGate may act as a service provider or processor on behalf of the customer.
Where a subscription supports multiple organisations, each organisation is treated as a distinct tenant for the purposes of this Privacy Policy. Personal information held within one organisation is organisation-scoped and is not automatically shared with other organisations under the same subscription.
Where the same subscriber operates several organisations, that subscriber is generally responsible for determining how personal information is handled within each organisation, for setting permissions that control which users may access each organisation, and for ensuring that any cross-organisation access is appropriate and lawful.
Customer-controlled business data (for example contacts, leads, documents and connected system records within a customer organisation) is distinct from DigitalGate account, telemetry, billing, security and product data that we collect to operate and improve the Platform.
Customer-controlled business data remains subject to the customer’s instructions and applicable law. DigitalGate’s own operational data is handled under this Privacy Policy for DigitalGate’s legitimate business purposes described above.
DigitalGate may use cookies and similar technologies to:
You may control or disable cookies through your browser settings, although certain functionality may be affected.
DigitalGate may use third-party analytics, advertising and measurement services, including services such as:
These services may collect information about interactions with our website, advertisements or communications.
Their collection and use of information is governed by their respective privacy policies.
Where permitted by law and, where required, with your consent, DigitalGate may send:
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
Transactional and service-related communications may still be sent where necessary to provide the Platform or services.
DigitalGate may use third-party payment providers to process subscription and other payments.
Payment card information may be processed directly by the relevant payment provider rather than being stored directly by DigitalGate.
Payment information is handled according to the applicable provider’s terms and privacy policy.
DigitalGate may use third-party providers for services including:
We seek to use providers appropriate to the services being delivered and take reasonable steps to ensure information is handled appropriately.
Some DigitalGate service providers may operate or store information outside Australia.
As a result, personal information may be transferred to or accessed from countries outside Australia.
Where required by applicable privacy laws, DigitalGate will take reasonable steps to address overseas disclosure requirements.
DigitalGate takes reasonable steps to protect personal information against:
Depending on the service, security measures may include:
Where a subscription supports multiple organisations, organisation isolation and permission-controlled access are used to help keep each organisation’s data separate.
No internet-based system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes for which it was collected, including to:
Retention periods may differ depending on the type of information and the service involved, and may differ between organisations operating under the same subscription.
Where information is no longer required, DigitalGate will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal and contractual requirements.
You may request access to personal information DigitalGate holds about you.
You may also request correction of information that is inaccurate, incomplete or out of date.
Requests can be made by contacting hello@digitalgate.com.au.
We may need to verify your identity before processing a request.
Where you are a user of an organisation operated by a DigitalGate customer, requests relating to business data held within that organisation may need to be directed to the organisation’s administrator, who controls access to that organisation’s data. DigitalGate may assist the administrator where reasonably required.
DigitalGate does not sell personal information.
We may disclose personal information where reasonably necessary to:
Where a subscription supports multiple organisations, disclosure of information held within one organisation is scoped to that organisation’s configuration and permissions and is not automatically extended to other organisations under the same subscription.
DigitalGate may provide links to or integrations with third-party websites and services.
DigitalGate does not control the privacy practices, security, policies or content of third-party services.
When a customer connects a third-party service to an organisation, information may be exchanged with that provider according to the customer’s configuration, the provider’s own terms and this Privacy Policy.
You should review the privacy policies of third-party services before providing personal information to them or connecting them to DigitalGate.
DigitalGate’s Platform and services are intended for businesses and business users and are not directed towards children.
We do not knowingly collect personal information from children for the purpose of providing the Platform.
If you believe DigitalGate has handled your personal information incorrectly, please contact us first so that we can investigate and attempt to resolve the issue.
Email: hello@digitalgate.com.au
We aim to respond to privacy enquiries and complaints within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
DigitalGate may update this Privacy Policy from time to time to reflect:
The latest version will be published on this page with its effective date.
DigitalGate legal documents are accepted electronically during the DigitalGate onboarding journey. The documents you accept depend on your account type:
Acceptance occurs in-product during onboarding. No emailed agreement, PDF agreement, manual signature, countersignature, consultation or separate onboarding invitation is required to accept DigitalGate legal documents.
This section describes the acceptance mechanism for legal documents. It does not change how DigitalGate collects or handles personal information — that is described elsewhere in this Privacy Policy and in the Terms & Conditions.
DigitalGate
Gold Coast, Queensland, Australia